Privacy Policy
At Aroa Aesthetics, your privacy is important to us. This page explains how we collect, use, and protect your information when you visit our website or receive treatments at our clinic.
What We Collect
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Basic details like your name, email, phone number, and payment information when booking appointments.
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Health information you share with us during consultations and treatments, so we can provide safe, personalized care.
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Website information such as browsing activity or cookies, which help us improve your online experience.
How We Use Your Information:
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Schedule and manage your appointments.
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Provide treatments safely and effectively.
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Keep in touch about your care, appointments, and occasional updates.
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Improve our services and your experience with us.
Sharing Your Information
We never sell your information. We only share it when:
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It’s needed to provide your care (for example, with a provider assisting in treatment).
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It’s required by law.
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You’ve given us permission.
Protecting Your Information
We follow strict HIPPA-compliant standards to keep your personal and health information safe. While no system can be guaranteed 100% secure, we take every step possible to protect your privacy.
Your Choices
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You can ask us to update or correct your information at any time.
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You can opt out of marketing emails at any time.
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You may request access to the information we hold about you.
Cookies & Online Use
Our website may use cookies to make browsing smoother and to understand how visitors use our site. You can turn cookies off in your browser settings if you prefer.
Changes to This Policy
We may update this policy from time to time. The most recent version will always be posted here.
Contact Us
For any privacy-related questions, please contact us:
Aroa Aesthetics
Text Us: 805.505.1539
hello@aroaaesthetics.com
New Patients
To secure your appointment, a deposit is required at the time of booking. For services totaling $300 or more, a $150 deposit is collected. For services under $300, a deposit equal to 50% of the service will be collected. All deposits must be submitted via cash or Zelle and will be applied toward your treatment at the time of service.
For injectable appointments, a virtual pre-assessment is required before your visit. This allows your provider to prepare a personalized plan and schedule your appointment appropriately. You'll receive an estimated treatment plan with associated costs in advance. At your visit, a thorough in-person consultation will take place before any treatment begins — we'll discuss your goals in detail and design a customized plan based on your skin quality, muscle movement, facial structure, and volume.
If you choose not to proceed following the pre-assessment, the deposit will be retained in full for the time and expertise provided.
To schedule an appointment, please email hello@aroaaesthetics.com with your first and last name, phone number, and a brief treatment history (Botox, fillers, and/or collagen stimulators.) We'll respond within 24-48 hours.
Cancellation Policy
We understand that plans can change, and we do our best to accommodate our clients as best as possible. To ensure fairness and efficiency in our scheduling, we kindly ask that you review our cancellation policy below:
Appointments may be cancelled or rescheduled up to 72 hours prior to the scheduled time without penalty.
As a courtesy, each client is eligible for one complimentary reschedule.
All appointments must be confirmed at least 48 hours in advance. Unconfirmed appointments are subject to cancellation.
Cancellations made within 48 hours of your appointment, or no-shows, will result in forfeiture of the deposit. The deposit will not be applied toward future services.
Late Policy
We value your time and the time of all our clients. Please note the following:
We allow a 10-minute grace period for late arrivals. If you arrive within this window, we will make every effort to complete your treatment as scheduled.
Arrivals more than 10 minutes late may result in a shortened service or the need to reschedule.
Arrivals beyond 10 minutes will be considered a no-show, and the deposit will be forfeited and will not be applied toward future treatments.
If you anticipate being late, please notify us as soon as possible by texting (805) 505-1539. While accommodations cannot always be guaranteed, we will do our best to assist you.
Payment Information
We accept cash, Zelle, and credit card. Please note that credit card payments are subject to 3% processing fee. To avoid this fee, we encourage payment by cash or Zelle.